Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGEN054 Mapping and Delivery Guide
Use complex workplace communication strategies
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPGEN054 - Use complex workplace communication strategies |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills required to use complex workplace communication for working at middle management level with internal and external clients, colleagues and other staff. It includes preparing for complex communication, analysing and responding to opinions, presenting a convincing argument, and developing a range of communication strategies.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously with management responsibilities performing complex tasks, in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide. Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | General |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for complex communication |
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Element: Analyse and respond to opinions |
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Element: Present a convincing argument |
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Element: Develop a range of communication strategies |
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Element: Prepare for complex communication |
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Element: Analyse and respond to opinions |
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Element: Present a convincing argument |
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Element: Develop a range of communication strategies |
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